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Business Update

Transcript: Drug Testing Policy Options…Cont’d Elimination from system: Active components that create “high” or impairment generally dissipate within a few hours, depending on whether it is smoked (3-6 hours) or eaten (6-12 hours). However, inactive components showing use of marijuana stay in the system anywhere from a week to several months, depending on the level of use. In chronic users THC and other cannabinoids can accumulate in the fatty tissues. Elimination from system is not gradual decrease like alcohol, but rather spikes. FACTS ON THE DRUG…Continued Marijuana Use and Impairment in the Workplace THE LAW… ADA and FMLA do not recognize medical marijuana as a medical treatment… Employers do not have to accommodate an employee’s disability or provide FMLA leave to allow an individual to use marijuana. HOWEVER – Remember and Consider Underlying medical condition may be considered a disability Symptoms listed by Illinois Law are also symptoms of disabilities Keep Up to Date on Law and Drug Classification If marijuana is reclassified, it could be considered a prescription drug under the ADA – Under the ADA Employers may ask and test for prescription drugs only when “job related and consistent with business necessity.” FACTS ON THE LAW… Interplay with ADA and FMLA Smoke Signals: Impact of the Illinois Medical Marijuana Law MULTI-CHAMBER LUNCHEON October 23, 2014 Law is currently IN effect as of January 1, 2014 Even though law is currently in effect…. MARIJUANA IS STILL ILLEGAL!! Must be Registered User to use legally. Registered Users can only purchase from IL Dispensary IL Dispensary can only purchase from IL Cultivator Licensing of IL Dispensaries and IL Cultivators is still ongoing - So even though may be registered users there is no one to purchase “legal” marijuana from. Types of Drug Tests: Urine, Blood, Hair, and Saliva. Urine test – Most common, but does NOT test impairment – ONLY Use! Tests for the non-psychoactive metabolite THC-COOH, showing whether marijuana has been used, not the active psychoactive components. Blood tests can show levels of active psychoactive component *(Some States are even setting levels similar to BACs for DUI) Saliva tests potentially can show use within several hours (approximately 6 to 12 hours), though reliability is still questionable. Employers may: Prohibit employees who are registered users from using, possessing, or being impaired while on the employer’s premises and during hours of employment. Enforce drug testing policies, including zero tolerance and drug free workplace, if applied in a non-discriminatory fashion. HOWEVER – Employers are prohibited from discriminating against registered users… (Unless failing to do so would violate federal law or impact federal funding/licensing) Conflicting Statements…Yes!?!? Illinois Law Provides Employment Protection: Illinois Law strictly prohibits discrimination based on being a registered user. Implies that Employers can face civil liabilities and lawsuits based on their decisions or knowledge: Employee may have claim against Employer if adverse employment action was not based on a “good faith belief” of impairment or use. Third parties may have claim against Employers for damages/injuries caused by employee if the Employer knew or had reason to know the Employee was impaired. FACTS ON THE DRUG…Continued Educate Supervisors on Policy Changes and Drug Impairment Effects: Depending on how consumed, active components that create “high” or impairment that last several hours: Smoking: Immediate absorption through lungs, peaks in blood within minutes and causes “high” that can last 2-3+ hours. Most behavioral and physiological effects return to baseline levels within 4-6 hours after drug use, although residual effects have been shown in behaviors up to 24-48+ hours after use. Eating: Slower absorption rate over several hours, metabolized in the liver within 1-2 hours and causes a “high” that can last anywhere from 2-8+ hours. Most behavioral and physiological effects return to baseline levels within 9-11+ hours after drug use, although residual effects in have been shown in behaviors up to 24-48+ hours after use. The Drug – Marijuana/Cannabis Key substances or chemicals in Marijuana: Delta-9-Tetrahydrocannabinol (THC), causes hallucinogenic, euphoric or “high” feeling. Cannabidiol (CBD), causes feeling of relaxed/heavy or “stoned”. “Not what Cheech and Chong Smoked” THC potency of marijuana has Increased – 1970s – THC potency of approx. 1% 1990s – THC potency of approx. 3-4% Present – THC potency of nearly 13%. Medical Marijuana THC potencies can be greater than 30%. NOT JUST BEING SMOKED ANY MORE! Food products including brownies, candy bars, chocolate, cookies, and candies (lollipops, hard candy) Drinks including sodas and teas Pills, sprays and oils Waxes/Liquid to be put in Vaporizers/E-Cigs Administrative Rules… Educate Employees on your position towards Medical Marijuana FACTS ON THE LAW… Q&A Changes to Drug/Substance Abuse Policies

Business Update

Transcript: Website Design Professional Aesthetics Color Scheme: Green, White, Orange Focusing on a professional aesthetic communicates reliability and trust. The layout will feature clean lines, spacious designs, and a balanced structure to ensure that content is highlighted effectively, creating a user-friendly experience. The chosen colors of green, white, and orange reflect a fresh, energetic, and professional image. Green symbolizes growth and sustainability, white represents clarity and simplicity, while orange adds vibrancy, making the website inviting and modern. Business Update Launch Timeline Professional Website Enhancements Key Milestones Key milestones in the website update include completion of design mockups, development phase, initial testing, and user feedback collection. Each milestone will be monitored to ensure timely progression towards the final launch. Expected Launch Date The expected launch date for the updated website is set for the end of Q2 2024. This allows adequate time for testing and implementing user feedback before the public release. Post-Launch Improvements Post-launch plans include ongoing site maintenance, user experience enhancements, and feature upgrades based on real-time user interactions. Continuous feedback will guide these improvements to enhance user satisfaction and engagement. New Features Enhanced Usability The website's interface will be redesigned for intuitive navigation, reducing the learning curve for new users while streamlining access to essential features and information. Updated Content Management Enhanced content management capabilities will empower the team to update website content in real-time, ensuring that users always access the latest information and resources. Mobile Responsiveness User Experience The new design ensures that all website elements adapt seamlessly across devices, providing a consistent user experience on smartphones, tablets, and desktops. User-Centric Design User-centric design prioritizes the needs and preferences of end-users. By employing feedback loops and usability testing, the website can align closely with user expectations, ensuring an intuitive interaction that fosters greater satisfaction and loyalty. Improved Navigation Simplified navigation enhances user engagement by facilitating easy access to information. Implementing a clear layout with strategically placed menus reduces the time users spend searching, thereby increasing the likelihood of user conversions and retention. Introduction Purpose of Business Update Importance of Website Update The purpose of this business update is to inform stakeholders about recent developments and improvements in our online presence. A transparent update fosters trust, engagement, and collaboration among team members and clients alike. Updating the website is essential for maintaining a competitive edge. It enhances user experience, ensures the site is aligned with current branding, and incorporates the latest technological advancements.

Business Update

Transcript: Volume This is our core analysis were we establish the industry volume for cigarretes for the year based on past numbers and taking different factors that have impact on the industry into consideration. DEMAND PLAN INDUSTRY REPORT DAS Natural Decline Price Elasticity Income Elasticity Trading to P1, P4 or P5 Seasonality and Trends Segmentos de Precio Pricing Competencia Análisis central del equipo en donde analizamos la hisotria pasada y la tendencias para proyectar a futuro nuestra performance y la de la industria. Acá entran en juego todas las variables macroeconómicas que afectan al país y, como consecuencia, a la industria. DEMAND PLAN Projection of the quantity of cigarettes to be sold and produced over the next 18 months. We accomplish this with the collaboration and support of other teams. Inflación Determine pricing strategies by analyzing various macroeconomic variables and observing future projections of the industry and the country. It is important that we take into consideration the impact that the price determination has on the volume and consumption. Weekly Touchpoints Impuestos IBP IBS Marketing Commercial S&OP PLANNING Our data is obtained from two main sources: Nielsen (Consultant) MoA (Ministerio de Agricultura) Data loading and reports Sensitivity analysis Forecasting Tendency analysis Free Tax Zone Project analysis OB - Original Budget Forecasting The OB is done once a year and we project the performance for the following year. Is our road Map for the year and we compare it with the reality to calculate the variances. How we do it? Rolling Forecast - RF The RF is done quarterly and we try to adjust to the reality the OB in order to obtain a more recent and accurate analysis. Since the context of our country is really volatile and fastchanging, there are moments the RF is outdated, in those moements we use the IBP to compare. PERFORMANCE ANALYSIS Our analysis enclose all components os the team and the company, as it links our business analysis, the macroeconomic variables and the collaborative work with other teams. What do we do? It`s not a lineas process because everything affects everything else. The industry is influences by volume, which is affected by price, which is influenced by the macroeconomic variables. This is a dynamic context and work. We are constantly assesing our results in order to know what happened and the reasons behind them. Stakeholders WE ARE ONE TEAM! Marketing S&OP Management Team BUSINESS UPDATE Commercial PMI Región Controlling IBS GBS Q&A Insights from the Business Planning Team Performance analysis Performance analysis Our analysis encloses all the components of the team and the company, as it links our business analysis, the macroeconomic variables and the collaborative work with other teams. Nothing in our job is a lineal process because everything affects everything else. The industry is influenced by volume, which is affected by price, which is influenced by the macroeconomic variables. We work in a dynamic context. PROFIT AND LOSS Our Revenue P&L Statement P*Q Everything starts with the revenue calculation, as it allows us to develop the viable strategies and models. In order to do so, we must estimate the volume of cigarettes to produce and sell, as well as their market price.

Business Update

Transcript: Availability Exceeds Target Key Performance Highlight Performance metrics indicate that our availability has exceeded expectations, achieving a remarkable increase of 22% compared to the previous year-to-date figures. This improvement is a testament to our team's commitment to enhancing service quality and operational efficiency. Improved Service Quality in Customer Interactions Enhancements in Internal Operations Rejoining Team Members Recent customer feedback indicates a noticeable enhancement in service quality for both inbound and outbound calls, reflecting positively on our team’s efforts to address previous concerns and improve overall customer experience. The upcoming changes in our internal operations will enhance team dynamics and streamline processes, fostering a more collaborative environment. Amreeta and Laura are officially rejoining the team, bringing valuable experience and insights that will contribute to our collective success. Q1 Business Update This presentation will cover the latest internal announcements, updates on team members, customer feedback, performance metrics, and insights into our collaborative leadership approach, ensuring all stakeholders are informed and aligned with our strategic goals. Exciting Announcements Celebrating Anniversaries Sara - 4 Years Lisa - 12 Years Prabhnoor - 1 Year Sara completes 4 years with us, demonstrating commitment and collaborative spirit throughout her journey. Lisa has been a dedicated member of our team for 12 years, contributing significantly to our success. Prabhnoor marks his first anniversary with us, and we look forward to many more successful years together. Team Reinforcement with New Members 79 New Claims Lodged We are pleased to announce that Amreeta and Laura have rejoined our team, strengthening our capabilities and fostering collaboration. In the period of October and November, we successfully lodged 79 new claims, demonstrating proactive engagement in our claims process. Additionally, we have 1,093 open NF claims, which is the first time we have fallen below the 1,100 threshold, indicating a positive trend in our claims management. General Updates: Modernisation Pathway 112 Claims Closed Operational Performance Highlights The closure rate for claims has shown improvement, with 112 closures recorded for the same reporting period last year. This reflects our efforts to streamline processes and enhance efficiency in claims resolution. 79% of Liabilities Addressed Overall, 79% of our liabilities have been addressed within 30 days this November, compared to a FYTD result of 73%. This improvement underscores our commitment to timely claims processing. MyJourney BPS Program Ready New Laptop Rollout Live Cloud Migration Initiated Verint Upgrade Underway The MyJourney BPS program is prepared for rollout by late 2024, aiming to enhance our business processes and customer experience significantly. A new laptop rollout is currently being implemented, ensuring that all team members have access to the latest technology to enhance productivity. The migration to cloud solutions is set to improve data accessibility and collaboration across teams, streamlining workflows and processes. The Verint system upgrade is currently in progress, marking a significant step in enhancing our operational capabilities and efficiency. Relocations Within the Team Farewell to a Team Member Ash, Monique, GiGi, and Prabhnoor are set to relocate by the end of the year, and efforts are ongoing to retain them within the MAC team. Their contributions have been valuable, and their potential transition will be monitored closely to ensure continuity. Anita will be departing early next year, marking the end of her time with us. Her contributions will be missed, and we wish her all the best in her future endeavors. Customer Satisfaction Trends Analyzing monthly survey data reveals key insights into customer engagement and satisfaction levels. Key Actions to Complete Before Year-End 2 1 Current Month 4 customers expressed dissatisfaction with their experience. 5 customers reported being extremely dissatisfied. The survey collected a total of 163 responses, indicating overall customer sentiment. 18 Total Satisfaction 3 respondents rated their experience as neutral. Only 48% of respondents felt satisfied, indicating room for improvement. Complete Compliance Training Plan Personal Development Goals Achieve Year-End KPIs Ensure you have completed all required compliance and training modules prior to any leave you may take. Set your goals for the upcoming year to align with personal and professional development. Focus on achieving key performance indicators as the year wraps up to ensure success. Collaborative Leadership Excellence The awards celebrate individuals who have gone above and beyond to demonstrate exceptional collaborative efforts, ensuring that teams work cohesively towards shared goals. Key Themes for This Year Trust and Support Recognition The Trust award acknowledges

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